Terms & Conditions
General
These terms and conditions are governed by the law in force in the State of New South Wales.
Muslim Global Aid Limited may change or modify these terms and conditions at any time and you agree to be bound by these terms and conditions as changed or modified. Notice of any changes or modifications will be provided by publishing the revised terms and conditions on this website only and separate notification will not be given to you individually.
Marketing
Muslim Global Aid Limited uses images, videos and other marketing collateral in its digital and print media. Any intellectual property rights in these materials belongs to Muslim Global Aid Limited and must not be used or reproduced in any way without Muslim Global Aid Limited’s express written consent.
Muslim Global Aid Limited respects the privacy of its clients and will not use any images or video footage of clients unless they have consented to such use.
Website
Use of this website is governed by these terms and conditions and the Privacy Policy found on this website.
Information on this website is of a general nature. Muslim Global Aid Limited has made reasonable endeavours to ensure that information on this website is accurate, reliable and complete. Due to business developments the information on this website may change from time to time. To ensure that you receive the most up to date information you should not rely on all statements or representations made on this website and should contact Muslim Global Aid Limited as required. No warranty of any kind, implied, express or statutory, is made by Muslim Global Aid Limited in relation to the accuracy, adequacy, reliability or completeness of the information and materials on this website and Muslim Global Aid Limited expressly disclaims liability for errors or omissions in such information and materials.
Other websites
To the extent permitted by law, Muslim Global Aid Limited will not be liable in any way for any loss or damage which may be suffered by you in relying on the statements and representations made on this website, or through use or access to this website, or Muslim Global Aid Limited’s failure to provide this website. This site may be linked to other sites that are not maintained by Muslim Global Aid Limited. Muslim Global Aid Limited is not responsible for the content of those sites and does not accept responsibility for the use or reliance of material of any website which is referred to or accessed through our websites. The inclusion of any link to such sites does not imply endorsement by Muslim Global Aid Limited of the sites.
Website intellectual property
All intellectual property and copyright in this website or any other marketing collateral (in print or digital form) is owned by Muslim Global Aid Limited, unless otherwise stated.
You are permitted only to access and download the contents on the website pages temporarily and for the sole purpose of viewing the information for personal use. If you have downloaded any material from our website under a Creative Commons licence, then the material must only be used in accordance with the licence.
Except for the use outlined above, or as otherwise permitted under the Copyright Act 1968 (Cth) or other applicable laws and regulations, no information on this website may be permanently copied, reproduced, adapted, uploaded to a third party, linked to, framed, performed in public, distributed, stored, published, displayed or transmitted in any form, in whole or in part, by any process and you may not create derivative works from any part of this website or commercialise any information obtained from any part of this website without the specific written consent of Muslim Global Aid Limited.
Cookies
Muslim Global Aid Limited uses third parties to track data on this website to improve its performance and to enhance your browsing experience.
If you disable, remove or reject tracking, then you may not be able to access the full functionality of this website. You can manage your tracking preferences using the information for your web browser below:
Donations and Refunds
Muslim Global Aid Limited is registered as a charity with the Australian Charities and Not for Profits Commission.
All pricing and transactions on this website are stated in Australian Dollars (AUD) and are secured using 128 Bit Secure Socket Layer (SSL) encryption technology.
By completing a donation you certify that: 1. you accept the Terms & Conditions and the Privacy Policy, 2. you understand you can cease communication, or access and change your personal information by calling 1300 414 515.
We only use your information to process your donations and communicate with you about our charitable objectives.
Donations by individuals can be made in the form of one-off donations, regular gifts or bequests. Muslim Global Aid Limited will determine where the funds are directed within its services. If a donation is designated to a specific project, Muslim Global Aid Limited will use reasonable endeavours to direct that donation to the designated project but is not obligated to comply with such requests. Donations of gifts in kind will also be directed as determined by Muslim Global Aid Limited.
Muslim Global Aid Limited can provide official receipts for approved donations of $2.00 or more. Donors providing single gifts receive a receipt for each donation and regular gifts receive an annual receipt, unless otherwise requested. Muslim Global Aid Limited accepts anonymous donations but is unable to issue a tax-deductible receipt to the donor in such circumstances.
Online donations
This website is enabled for online donations using a secure donation server. However, despite the security on the website, you should be aware that there are risks in transferring information across the Internet.
We record on our fundraising database the donor’s name, address, email, telephone, and amount donated. Our fundraising database is protected by secure user IDs and passwords, to help protect it from misuse, unauthorised access, modification or disclosure. For more details on the collection and use of donor data, please see our Privacy Policy.
Refunds
To seek a donation refund you must contact Muslim Global Aid Limited within 14 days of receipt by phone on 1300 414 515 from 9am and 5pm AEST (Australian Eastern Standard Time) Monday to Friday or by email to admin@muslimglobalaid.org.au Alternatively, you can send written queries to: Muslim Global Aid Limited, 146a Waterloo Road, Greenacre NSW 2190.
Any donation, purchase or other transactions made through the website by a user inserting that user’s credit card details is final and not disputable. Where there has been an unauthorised use of a user’s credit card, and the unauthorised nature of that use is proved on the balance of probabilities, then the donation may be considered for refund.
Muslim Global Aid Limited thoroughly considers all requests for a refund and will ensure that genuine errors are corrected, however we are under no obligation to give refunds and the decisions on refunds will be at Muslim Global Aid Limited’s discretion. If you would like to request a refund, please provide details of how you made the donation, the amount, the date and the circumstances justifying your request.
If a donation is refunded, the associated tax receipt is no longer valid and should be securely destroyed. Please note it is your responsibility to submit correct receipts to the ATO (Australia Taxation Office).
Recurring Donations
The Donation Debit Services Agreement governs any agreement by you to provide recurring donations to Muslim Global Aid Limited.
To cancel recurring donations, notification is required at least 10 clear business days prior to the next scheduled payment date to affect any cancellation.
Donations we cannot accept:
In line with the Fundraising Institute Australia code we will not accept a donation where:
- there is a reasonable belief that the donor is in vulnerable circumstances or lacks capacity to make a decision to donate; or
- accepting the donation would compromise the interests and objectives of our cause
- the cost of accepting the donation will be greater than the value of the donation; or
- there is reason to believe that accepting the donation may give rise to litigation
Muslim Global Aid Limited cannot accept funds raised in a way that is contrary to our values or may be seen to compromise or contradict the work Muslim Global Aid Limited does. As a general rule Muslim Global Aid Limited will NOT enter into a fundraising agreement or accept donations from individuals, groups or corporations (as cash, pro-bono or gifts in kind) that are involved in activities that are incompatible with the objects of our cause, including the following:
- Illegal activities
- Violence
- Discrimination
- Irresponsible use or sale of Alcohol (and/or drugs)
- Gambling*
- Tobacco
- High safety risks
- Risks to children and young people
- Nudity or sexual imagery
*Muslim Global Aid Limited does accept donations from some government owned or run programs [that are related to gambling] where revenue is required by legislation to be returned to benefit the community.
Receipts
Muslim Global Aid Limited can provide official receipts for approved events. Tax-deductible receipts can only be issued to people donating money of $2 or more.